
Application Maintenance And SupportMAINTAINING APPLICATIONS FOR LONG RUN
We provide managed application maintenance and support at varying levels to meet your exact needs. We manage applications built using a wide variety of technologies. With increasing globalization and competition, organizations must adopt technologies that enable efficiency, cost rationalization and faster growth.
Our application maintenance services include
- Adaptive maintenance.
- Automated re-engineering.
- Regular upgrades to modern releases and technologies.
We provide full-time maintenance, monitoring, and support for time-sensitive applications with scheduled maintenance services.
Our experts provide
Support: L1
- Help desk support
- Logging and Managing tickets
- Incident Response
- Incident Resolution
Support: L2
- Production support for applications
- Hot fix support and deployment
- Ensure 100% compliance to SLAs
- Update tickets and escalate to next level as required
Support: L3
- Bug analysis, fixes and deployment support
- Minor enhancements and deployment support
- Preventative maintenance, fixes and deployment support
- Update tickets and escalate to next level as required
Maintenance: L4
- Major enhancements and deployment support
- System stability improvement through root cause analysis (RCA), fixes and deployment support
- Provide full support to Level 2 team for all-hands-on-deck production issues
- Update tickets