We provide managed application maintenance and support at varying levels to meet your exact needs. We manage applications built using a wide variety of technologies. With increasing globalization and competition, organizations must adopt technologies that enable efficiency, cost rationalization and faster growth.

Our application maintenance services include

• Adaptive maintenance.
• Automated re-engineering.
• Regular upgrades to modern releases and technologies.

We provide full-time maintenance, monitoring, and support for time-sensitive applications with scheduled maintenance services.

Our experts provide

Support: L1

• Help desk support
• Logging and Managing tickets
• Incident Response
• Incident Resolution

Support: L2

• Production support for applications
• Hot fix support and deployment
• Ensure 100% compliance to SLAs
• Update tickets and escalate to next level as required

Support: L3

• Bug analysis, fixes and deployment support
• Minor enhancements and deployment support
• Preventative maintenance, fixes and deployment support
• Update tickets and escalate to next level as required

Maintenance: L4

• Major enhancements and deployment support
• System stability improvement through root cause analysis (RCA), fixes and deployment support
• Provide full support to Level 2 team for all-hands-on-deck production issues
• Update tickets